Regular Help

Fort Nelson Feedback role

At the Royal Armouries we have thousands of visitors come to our sites every year to enjoy our exhibitions, displays and special events. We hope that all our visitors have an enjoyable and meaningful experience with us and collecting visitor feedback is a crucial way for us to understand if this is the case.

Feedback allows us to get a clearer view of our audience, discover what they have liked and disliked about their visit and allows us to better plan our events programme and displays. Gathering this feedback is great but for it to be useful, it needs to be analysed and acted on. To allow us to do this, we are looking for volunteers to help us input visitor feedback into our system. Processing our visitor comments will allow us to report back, analyse the information and make informed decisions on how to develop our future offer.  

This is brilliant opportunity would suit those who want to help us improve our visitor experience, those who like dealing with data, and those who have an eye for detail. This role is currently focusing on inputting feedback from our Fort Nelson site in Portsmouth and can be done remotely.  

DATES: From January 2026

TRAINING: January 2026 - TBC 

A basic training session and a ‘How to’ guide will be provided, along with full support with any problems.

SHIFT TIMES: Half Day – am or pm to suit you

LOCATION: remote 

What's involved?

Volunteers will be provided with visitor feedback from a variety of platforms to consolidate into a central programme

• The role is a data inputting role
• It will require mainly copying and pasting comments
• Volunteers will need to be methodical with an eye for detail
• Volunteers will need to have access to a computer and complete a DSE assessment for their home work space. 

Why get involved?

Why get involved

• Help to collect valuable feedback which can influence the way we approach our future displays and events.
• Help us provide an engaging and meaningful experience for our visitors. 
• Gain insight into our audiences, learning about the role of feedback and evaluation in museum operations.
• Learn new skills and knowledge that could be applied to a future career.

How to get involved?

Step 1) Accept the challenge.

Step 2) Attend the advertised training session and ask any questions.

Step 3) Have a great time with us and enjoy your volunteering experience!!

If you haven't volunteered on site with us before we will ask you to complete some paperwork, provide us with some photo ID - such as a passport - and the contact details of one reference